Help Center » Payments Central » Accepting payments overview

Accepting payments overview

With AppointmentThing, you're able to accept payments from your appointment attendees when they book appointments with you. This can be useful in many different scenarios. For example, if you're a consultant, you may charge per consulting appointment, or if you're a barber, you may charge per hair cut, or if you're a doctor, you may charge per patient visit.

Many different industries and job roles charge for their expertise and time, and now you can accept payments right as your customers are booking appointments with you :) 

Secure payment process

AppointmentThing offers integrations with both Stripe and PayPal. These payment platforms allow individuals and businesses to make and receive payments over the internet.

When your customers pay you within the AppointmentThing appointment booking process, all steps of the payment process are handled by whichever of these two payment platforms you have connected with your AppointmentThing account. AppointmentThing offers a clean and intuitive front-end interface where your customers can make the payment, but the payment is actually received and processed by the integrated payment platform.

This makes the payment process extremely secure, since AppointmentThing does not store your customers' payment details, nor does AppointmentThing ever see or process the payment. This means that the transactions are solely between you and your appointment attendees, and all transactions are made through and contained within your own Stripe or PayPal account. 

To accept payments from your appointment attendees, you will first need either a Stripe or PayPal account. If you don't already have a Stripe or PayPal account, you will need to create one.

Connecting your payment platform

Once you have a Stripe or PayPal account, you can connect it to your AppointmentThing account and start accepting payments from your appointment attendees! This section provides step-by-step guides for connecting your Stripe and/or PayPal accounts to AppointmentThing.

  • To connect your Stripe account
    Please follow the guide below for step-by-step instructions on how to connect your Stripe account to AppointmentThing
    Connecting your Stripe account

  • To connect your PayPal account
    Please follow the guide below for step-by-step instructions on how to connect your PayPal account to AppointmentThing
    Connecting your PayPal account

Managing attendee payments for your appointment types

Once you've connected either your Stripe or PayPal account using the guides above, you'll be able to enable payments for your individual appointment types.

  • To enable payments
    The following guide provides step-by-step instructions on how to enable payments and manage payment settings for a specific appointment type. 
    Managing attendee payment settings
  • Transaction fees
    AppointmentThing does not take a cut of the payments that attendees make to AppointmentThing Customers. However, Stripe and PayPal each have their own transaction fees. You can learn more about their transaction fees at the following links:
    Stripe transaction fees
    PayPal transaction fees
  • Viewing your payments
    AppointmentThing does not yet support the ability to view payments made by attendees, but this functionality will be added soon. For now, AppointmentThing Customers can see all payment-related information in their respective Stripe or PayPal accounts.
  • Attendee invoices
    AppointmentThing does not handle any invoicing for attendee payments, nor refund or payment-related requests, but Stripe and PayPal each have their own invoicing systems. AppointmentThing Customers can manage their invoices and payments through their connected Stripe or PayPay account. You can learn more about Stripe and PayPal's invoicing systems at the following links:
    Stripe invoicing
    PayPal invoicing

Please note: AppointmentThing has no control or authority over transactions made between AppointmentThing Customers and their attendees, nor does AppointmentThing handle any refunds or invoices for attendees. If you have made a payment to someone while booking an appointment using the AppointmentThing platform, please reach out to that person for invoicing, refund or payment-related requests