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Help Center » Payments Central » Accepting payments overview


Accepting payments overview

With AppointmentThing, you're able to accept payments from your appointment attendees when they book appointments with you. This can be useful in many different scenarios. For example, if you're a consultant, you may charge per consulting appointment, or if you're a barber, you may charge per hair cut, or if you're a doctor, you may charge per patient visit.

Many different industries and job roles charge for their expertise and time, and now you can accept payments right as your customers are booking appointments with you :) 



Secure payment process

AppointmentThing offers integrations with both Stripe and PayPal. These payment platforms allow individuals and businesses to make and receive payments over the internet.

When your customers pay you within the AppointmentThing appointment booking process, all steps of the payment process are handled by whichever of these two payment platforms you have connected with your AppointmentThing account. AppointmentThing offers a clean and intuitive front-end interface where your customers can make the payment, but the payment is actually received and processed by the integrated payment platform.

This makes the payment process extremely secure, since AppointmentThing does not store your customers' payment details, nor does AppointmentThing ever see or process the payment. This means that the transactions are solely between you and your appointment attendees, and all transactions are made through and contained within your own Stripe or PayPal account. 

To accept payments from your appointment attendees, you will first need either a Stripe or PayPal account. If you don't already have a Stripe or PayPal account, you will need to create one.


Connecting your payment platform

Once you have a Stripe or PayPal account, you can connect it to your AppointmentThing account and start accepting payments from your appointment attendees! This section provides step-by-step guides for connecting your Stripe and/or PayPal accounts to AppointmentThing.

  • To connect your Stripe account
    Please follow the guide below for step-by-step instructions on how to connect your Stripe account to AppointmentThing
    Connecting your Stripe account


  • To connect your PayPal account
    Please follow the guide below for step-by-step instructions on how to connect your PayPal account to AppointmentThing
    Connecting your PayPal account


Managing attendee payments for your appointment types

Once you've connected either your Stripe or PayPal account using the guides above, you'll be able to enable payments for your individual appointment types.

  • To enable payments
    The following guide provides step-by-step instructions on how to enable payments and manage payment settings for a specific appointment type. 
    Managing attendee payment settings
  • Transaction fees
    AppointmentThing does not take a cut of the payments that attendees make to AppointmentThing Customers. However, Stripe and PayPal each have their own transaction fees. You can learn more about their transaction fees at the following links:
    Stripe transaction fees
    PayPal transaction fees
  • Viewing your payments
    AppointmentThing does not yet support the ability to view payments made by attendees, but this functionality will be added soon. For now, AppointmentThing Customers can see all payment-related information in their respective Stripe or PayPal accounts.
  • Attendee invoices
    AppointmentThing does not handle any invoicing for attendee payments, nor refund or payment-related requests, but Stripe and PayPal each have their own invoicing systems. AppointmentThing Customers can manage their invoices and payments through their connected Stripe or PayPay account. You can learn more about Stripe and PayPal's invoicing systems at the following links:
    Stripe invoicing
    PayPal invoicing


Please note: AppointmentThing has no control or authority over transactions made between AppointmentThing Customers and their attendees, nor does AppointmentThing handle any refunds or invoices for attendees. If you have made a payment to someone while booking an appointment using the AppointmentThing platform, please reach out to that person for invoicing, refund or payment-related requests

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Hi there 👋

We've hit a plan limitation here. You are on the free Basic plan and that plan has limitations.

You can upgrade your plan to unlock more features.

Send your invitees a last-minute Text/SMS reminder about their appointment with you. It will increase attendence. Upgrade to Pro to unlock this feature.

The Text/SMS reminders input field automatically appear on the appointment booking page when you're on the Pro plan.

Get a Text/SMS reminder when an appointment is about to start. Upgrade to Pro to unlock this feature.

With your free Basic plan you can only have
1 active appointment type. Upgrade your plan to unlock unlimited appointment types.

Tip: If you are not ready to upgrade, you can deactivate other appointment types and then activate this one.

With your free Basic plan you can only have
1 active appointment type.

Licenses available It looks like your user profile hasn't been assigned a license yet. In the "Account" -> "Users" section you can adjust and assign licenses.


If you don't have permission to assign and manage licenses yourself then please get in touch with an account administrator.

With your free Basic plan you can connect
and activate 1 calendar connection.

Upgrade your plan to unlock up to 6 calendar connections.

With your free Basic plan you can connect
and activate 1 calendar connection. Upgrade your plan to unlock up to 6 calendar connections.

It looks like your user profile hasn't been assigned a license yet. In the "Account" -> "Users" section you can adjust and assign licenses.


If you don't have permission to assign and manage licenses yourself then please get in touch with an account administrator.

With your Premium plan you can connect
and activate 2 calendar connections. Upgrade your plan to unlock up to 6 calendar connections.

You can change your plan type in the "Account" section.


If you don't have permission to assign and manage licenses yourself then please get in touch with an account administrator.

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Premium

Starting at $8/month. Price in USD

Features you'll love

  • Unlimited appointment types
  • No branding
  • 2 x calendar connections
  • Customize appointment reminders
  • Customize appointment page design
  • Ask custom questions on appointment page
  • Customize colors on embeddable widgets
  • Include "Marketing consent" checkbox for users
  • Zapier integrations (coming soon)
  • Priority support

View more

Pro

Starting at $12/month. Price in USD

Premium features and more

  • Unlimited appointment types
  • No branding
  • 6 x calendar connections
  • SMS/Text reminders
  • Accept payments through Stripe or PayPal
  • Customize appointment reminders
  • Customize appointment page design
  • Ask custom questions on appointment page
  • Customize colors on embeddable widgets
  • Include "Marketing consent" checkbox for users
  • Zapier integrations (coming soon)
  • Priority support

View more

Thank you!

Your account was successfully upgraded and a license was assigned to your account.

Please notice If you have bought licenses for more than one user, you can assign licenses to other users in the Account → Users section.

Hi there 👋

We made AppointmentThing available to everyone on June 1st. Thanks so much for trying it out!

Prior to the launch, we were busy testing.. testing.. testing, correcting, then more testing.. testing.. testing and correcting.

Upcoming changes
Over the next couple of months, we’ll be gathering user feedback and (of course) be using the tools ourselves. Our testing and correcting will continue, and during this time we hope to learn a lot about the following:

  • What would be nice to have
  • What we need to improve right away
  • What needs a bit more explanation
  • Any issues or anything not working correctly

As a result, you’ll probably see us moving things around a bit: changing labels here and there, adding new functionality and options, updating tutorials, etc. It’s all part of the process.

How you can help
If you experience any issues or bugs, please let us know about them by sending an email to todos@appointmentthing.com. Also, please share anything you think we could improve upon or new functionality you wish we had.

Thanks :)