Last Updated: May 5th, 2020
We are an event, appointment and registration platform. Through our platform and tools, we enable organizers to provide you with easily accessible tools to facilitate events/appointments. Our services include AppointmentThing.com, AddEvent.com, CalendarX.com, and TimezoneAPI.io. AppointmentThing.com including all the subdomains, country level domains and variants, domains of our Users (organizers) that point to AppointmentThing's servers (collectively our site), all AppointmentThing's desktop and mobile applications, and all of the services offered through them or otherwise by us. We refer to all of these as our "Services".
AddEvent, Inc. is a Delaware corporation. Its principal place of business is at 400 Concar Drive, San Mateo, CA 94402, Reg. No. 47-5092344 ("AddEvent," "us," "we" or "our"). If you are resident in the EEA or Switzerland, AddEvent, Inc. is the responsible party with respect to Personal Data (as described below) collected through the Services. AddEvent's representative for European data protection law purposes is AddEvent, Inc. with its principal place of business at 400 Concar Drive, San Mateo, CA 94402, USA.
If you have any questions or concerns at any time, please contact us at the address above or by contacting us at firstname.lastname@example.org.
When you use or interact with us through the Services, we may collect Personal Data. Sometimes it will be on our own behalf and other times it will be on behalf of an Organizer using our Services to run an event. This is an important distinction for EU data protection law purposes and it is explained in more detail in Section 16 below.
Information you provide to us: For all Users, we collect Personal Data when you provide such information to the Services yourself. An example may include when you sign up for an account, contact us with inquiries, participate in one of our surveys or browse/use certain parts of the Services. The Personal Data we may collect includes without limitation your name, business information, address, email address and other information that enables Users to be personally identified.
Information we automatically collect: We automatically collect certain technical data that is available to us through the browser you access the Services ("Automatic Data") with. Automatic Data includes without limitation, a unique identifier related to the device/browser you use, IP address, statistics on your activities on the Services, information about how you ended up on the Services and data collected through Cookies, Pixel Tags and other similar technologies.
When you register for the Services, we may connect other Non-Personal Data (e.g. Non-Personal Data collected from third parties) with your Personal Data. In such an event, we will treat any combined data as your Personal Data until it cannot be associated with you / used to identify you.
As an Organizer, we will collect additional Personal Data from you.
Information you provide to us: If you subscribe to any of our paid services, we may collect your payment information (e.g., your credit card number, expiration date, bank account information, billing address, etc.), some of which may constitute Personal Data, to secure certain payments.
Information we obtain from other sources: We may also collect or receive Personal Data from third party sources, such as third party websites, your bank, our payment processing partners and credit reporting agencies.
As a Consumer, we will collect additional Personal Data from you, in some events for our own purpose and in other events on behalf of an Organizer (see Section 16 below for more information).
Information you provide if you register for an appointment: Organizers can set up appointment registration forms to collect virtually any information from Consumers. AddEvent does not control an Organizer's registration process nor the Personal Data that they collect. Personal Data collected on behalf of Organizers is provided to the Organizer of the event in accordance with "How we disclose and transfer your personal data: Organizers" below.
Information obtained from other sources: We may also collect or receive Personal Data from third party sources, such as Organizers, other Consumers, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.
If you provide Personal Data for a certain purpose we may use it for that purpose. For instance, if you have contacted us by email, we will use the Personal Data you have provided to answer your question or resolve your issue and we will respond to the email address.
If you provide Personal Data to get access or use the Services, we will use your Personal Data to provide you with the functionality requested. For instance, if you supply Personal Data to use certain portions of the Services, we will use that information to grant you access to use such Services.
We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services. We do that to better understand our Users, to improve the Services, to protect against/identify/address wrongdoing, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Services and our business.
We may use your Personal Data to contact you in the future for marketing purposes, including without limitation, to inform you about services or new functionality we believe might be of interest to you.
We allow Organizers to use our email tools to contact Consumers that have engaged in their events (current and past events), so you may receive emails from our system that originate from Organizers, send by us on their behalf. If you have registered for an event on the Services, your email address can be available to that Organizer. The Organizer and not AddEvent is responsible for sending these emails.
We are not in the business of selling your Personal Data. We consider this vital information to be a part of our relationship with you. Therefore, we will not sell your Personal Data to third parties, including third party advertisers. There are, however, certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you.
We may share your Personal Data with our contractors and service providers who process Personal Data on behalf of AddEvent to perform certain business-related functions. These companies include our marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.
When you register for an event through the event page, or through a page on the Services, we provide the Personal Data entered (if available) on the Organizers of the event. In some instances, an Organizer may appoint a third party, which may or may not be affiliated with the Organizer, to create an event on its behalf (we call these third parties ("Third Party Organizers"). For example, and without limitation, a concert venue (the Organizer, in this case) may allow third-party promoters or production companies (the Third Party Organizers) to create events that will be hosted at the Organizer's venue using its AddEvent account. In that case, we may provide your Personal Data to the Third Party Organizers on behalf of the Organizers. We are not responsible for the actions of these Organizers, or their Third Party Organizers, with respect to your Personal Data. It is important that you review the applicable policies of the Organizers, and if applicable and available, their appointed Third Party Organizers, of an event (and the related fundraising page, if applicable) before providing Personal Data or other information in connection with that event.
We may disclose your Personal Data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect or defend our rights, interests or property or that of third parties, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) act in urgent circumstances to protect the personal safety of Users of the Services or the public, or (e) protect against legal liability.
You can request access to some of your Personal Data being stored by us. You can also ask us to correct, update or delete any inaccurate Personal Data that we process about them.
If you are a registered User, you can exercise these rights by logging in and visiting the Account page. Both registered and unregistered Users may also exercise these rights by contacting us directly by email or at the address specified below.
If a Consumer initiates a data deletion request, AddEvent is authorized to delete or anonymize Personal Data of the requesting Consumer from the Services even if that means removing its availability to the Organizer through the Services. However, if you are a Consumer, you understand that even if you AddEvent deletes or anonymizes your Personal Data upon your request or pursuant to this Policy, your Personal Data may still be available in the Organizer's own databases if transmitted to the Organizer prior to AddEvent receiving or taking action on any deletion or anonymization activity.
We will consider and respond to all requests in accordance with applicable law.
We may retain your Personal Data as long as you are registered to use the Services. You may close your account by contacting us. However, we may retain Personal Data for an additional period as is permitted or required under applicable laws. Even if we delete your Personal Data it may persist on backup or archival media for an additional period of time for legal, tax or regulatory reasons or for legitimate and lawful business purposes.
You have several choices available when it comes to your Personal Data:
You can browse the Services without providing any Personal Data (other than Automatic Data to the extent, it is considered Personal Data under applicable laws) or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain functionality of the Services. For instance, in order to register for an event as a Consumer, an email address will be required by the Organizer.
(a) Marketing Communications.
Where it is in accordance with your marketing preferences, AddEvent may send you electronic communications promoting the Services, to the extent you have registered for the Services. You can also "opt out" of receiving these electronic communications by clicking on the "Unsubscribe" link at the bottom of any such electronic communication.
(b) Organizer initiated communications.
Organizers may use our email tools to send electronic communications to those on their events lists, including Consumers who have registered for their events on the Services in the past. Although these electronic communications are sent through our system, AddEvent does not determine the content or the recipients of these electronic communications. Organizers are required to use our email tools only in accordance with all applicable laws. AddEvent provides a “Change registration” or "Unsubscribe" link on each of these emails, which allows recipients to "opt out" of electronic communications from the particular Organizer.
(c) Transactional or responsive communications.
Certain electronic communications from AddEvent are responsive to your requests. For instance, if you are a Consumer, we will email you a registration confirmation on behalf of the Organizer. As a further example, if you email our customer support, we will return your email. Notwithstanding any unsubscribe election that you have made, you will still receive these transactional or responsive emails. You can stop receiving these types of emails only by having your account deleted. We only recommend that you do this if you plan to no longer use the Services and will have no need to receive further communications from us or through our system.
We do not participate in any "Do Not Track" frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.
If you have a complaint about AddEvent's privacy practices you should write to us at:
AddEvent, Inc., Attn: Privacy Officer, 400 Concar Drive, San Mateo, CA 94402, USA, or by email. We will take reasonable steps to work with you to attempt to resolve your complaint.
The EU General Data Protection Regulation (GDPR)
In May 2018, a new data privacy law known as the EU General Data Protection Regulation (or the "GDPR") becomes effective. The GDPR requires AddEvent and Organizers using the Service to provide Users with more information about the processing of their Personal Data.
Here is what you need to know:
Legal grounds for processing your Personal Data
The GDPR requires us to tell you about the legal ground we're relying on to process any Personal Data about you. The legal grounds for us processing your Personal Data for the purposes set out in Section 4 above will typically be because:
Transfers of Personal Data
As AddEvent is a global company, we may need to transfer your Personal Data outside of the country from which it was originally provided. This may be intra-group or to third parties that we work with who may be located in jurisdictions outside the EEA, Switzerland and the UK which have no data protection laws or laws that are less strict compared with those in Europe.
Whenever we transfer Personal Data outside of the EEA, Switzerland or the UK, we take legally required steps to make sure that appropriate safeguards are in place to protect your Personal Data.
Personal Data retention
We retain your Personal Data for as long as necessary to provide you with our Services, or for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.
If you have an account with us, we will typically retain your Personal Data for a period of 90 days after you have requested that your account is closed or if it's been inactive for 5 years.
Data protection law provides you with rights in respect of Personal Data that we hold about you, including the right to request a copy of the Personal Data, request that we rectify, restrict or delete your Personal Data, object to profiling and unsubscribe from marketing communications.
For the most part, you can you can exercise these rights by logging in and visiting the Account page or changing the "cookie settings" in your browser (see our Cookie Statement for more information). If you can't find what you're looking for in the Account page, please contact us using the contact information set out in Section 15 above. Please note that requests to exercise data protection rights will be assessed by us on a case-by-case basis. There may be circumstances where we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided for in data protection legislation.
If you have a complaint about how we handle your Personal Data, please get in touch with us as set forth in Section 15 to explain. If you are not happy with how we have attempted to resolve your complaint, you may contact the relevant data protection authority.
AddEvent as a data controller and a data processor
EU data protection law makes a distinction between organizations that process Personal Data for their own purposes (known as "data controllers") and organizations that process personal data on behalf of other organizations (known as "data processors"). If you have a question or complaint about how your Personal Data is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your Personal Data.
AddEvent may act as either a data controller or a data processor in respect of your Personal Data, depending on the circumstances.
For example, if you create an account with us to organize your events, AddEvent will be a data controller in respect of the Personal Data that you provide as part of your account. We will also be a data controller of the Personal Data that we have obtained about the use of the Applications or AddEvent Properties, which could relate to Organizers or Consumers. We use this to conduct research and analysis to help better understand and serve Users of the Services as well as to improve our platform.
However, if you register for an event as a Consumer, we will process your Personal Data to help administer that event on behalf of the Organizer (for example, sending confirmation emails etc.) and to help the Organizer target, and understand the success of, their event and event planning (for example, providing event reports, using analytics to gain insights into the effectiveness of various channels, etc.). In these circumstances, AddEvent merely provides the "tools" for Organizers; AddEvent does not decide what Personal Data to request on registration forms, nor is it responsible for the continued accuracy any Personal Data provided. Any questions that you may have relating to your Personal Data and your rights under data protection law should, therefore, be directed to the Organizer as the data controller, not to AddEvent.
If you are a California resident, we provide additional information about our information practices and you may have certain rights with respect to your information. For more information, please see the State-Specific Supplemental Privacy Notices here.
Hi there 👋
We've hit a plan limitation here. You are on the free Basic plan and that plan has limitations.
You can upgrade your plan to unlock more features.
Send your invitees a last-minute Text/SMS reminder about their appointment with you. It will increase attendence. Upgrade to Pro to unlock this feature.
The Text/SMS reminders input field automatically appear on the appointment booking page when you're on the Pro plan.
Get a Text/SMS reminder when an appointment is about to start. Upgrade to Pro to unlock this feature.
Starting at $8/month. Price in USD
Features you'll love
Starting at $12/month. Price in USD
Premium features and more
Your account was successfully upgraded and a license was assigned to your account.
Please notice If you have bought licenses for more than one user, you can assign licenses to other users in the Account → Users section.
Hi there 👋
We made AppointmentThing available to everyone on June 1st. Thanks so much for trying it out!
Prior to the launch, we were busy testing.. testing.. testing, correcting, then more testing.. testing.. testing and correcting.
Over the next couple of months, we’ll be gathering user feedback and (of course) be using the tools ourselves. Our testing and correcting will continue, and during this time we hope to learn a lot about the following:
As a result, you’ll probably see us moving things around a bit: changing labels here and there, adding new functionality and options, updating tutorials, etc. It’s all part of the process.
How you can help
If you experience any issues or bugs, please let us know about them by sending an email to email@example.com. Also, please share anything you think we could improve upon or new functionality you wish we had.